Redefining the Customer Experience
Customers are the number one driving force behind the changes that are occurring in today’s digital marketing world. Traditional marketing methods based on a linear buyer journey are no longer relevant as the customer journey has become increasingly complex and the combination of a broad spectrum of multiple touch points and exceedingly high customer expectations, which demand consistency, personalization, and meaningfulness, have created an environment where CMOs have no choice but to adapt.
This e-book will focus on the shift in digital marketing trends as based on the increasing importance of delivering the ultimate customer experience. You’ll learn about how to optimize the digital customer experience through a digital marketing perspective through understanding:
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