Selecting the Right Chat Vendor

As consumers continue to migrate their personal and business transactions online, companies must select the appropriate customer service and support tools to enhance customer experience. For businesses, there is tremendous value in improving customer service and increasing sales by strategically enhancing their online environment. A growing trend is to do this by offering online chat as a way for a consumer to quickly get questions answered without having to pick up the phone or send an email and wait for a response.

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